FAQs

Where is your leather from?

At Eli’s Boots, we have sourced the best toxic free, chrome free, vegetable tanned leather for our shoes. We approached the best tanneries in the world and our French nappa leather is softest leather you will come across for your little ones. Our camel leather is sourced from one of the best tanneries in the world. Find out more about our nappa leather here and our camel leather here.

Where are your moccasins made?

Each pair of Eli’s Boots moccasins are made in our little studio in the heart of Dubai. We have a dedicated team who create these mini bespoke masterpieces.

Are you leather suited to toddlers?

Yes. Both our camel and nappa leathers are perfectly suited to the active life of a toddler. The camel leather is a strong leather yet maintains a perfect softness. The nappa leather is soft yet durable.

Which leather should I choose for a newborn?

Both leathers are perfect for your little angels. The nappa leather is particularly soft. The softest you will come across so is a perfect newborn gift.

What size should I order?

We advise that you measure your little one’s feet prior to making an order. At Eli’s Boots we know that children’s grow fast. Our moccasins are designed taking this into consideration. The shoes are tight around the ankle but long so that you little one gets as much use out of them as they grow. In other words, they will last a nice amount of time. Find out more about our sizes here.

Can I make a custom bespoke piece?

Do you see a design that you like in a colour that you want? Let us know and together we will work at creating that perfect bespoke piece. Just email us at info@elisboots.com

How long does delivery take?

Each piece is handmade for your little one and will leave our studio within 2 days of your order. Delivery to the UAE region will take place within 8 days and internationally within 14 days. We strive to beat these deadlines.

Do you accept refunds?

Due to the fact that each designs are made specifically for your little ones we cannot accept refunds unless the shoes are defective (and we work hard to ensure that that is not the case). As such all sales are final. Contact us should you need further assistance at info@elisboots.ae.

What payments do you accept?

We currently accept payments through Paypal and credit card payments through 2Checkout. For further information visit: www.paypal.com and www.2checkout.com.  

What if I don’t have a Paypal account?

You don’t have to hold a Paypal account to buy through Paypal. You can use your credit card and make a payment through Paypal without an account.

Can I pay cash on delivery in the UAE?

Due to the fact that each shoe is  made just for you we prefer to receive payment prior to delivery. Contact us if you need to further discuss this option.

How can I keep the moccasins clean?

Eli’s Boots moccasins are made to be durable pieces which will in turn become legacy pieces for your little ones. The leather is durable and any stain should be viewed as a story told by your little one. Should you need to clean it, use a damp cloth and test a small area first prior to cleaning any major stains. Further detail can be found here.

I would like to stock Eli’s Boots. Do you sell wholesale?

Contact us to stock our products at info@elisboots.com

I know a store that should sell Eli’s Boots. How can I make the introductions?

If there is a store that you think should carry Eli’s Boots then let us know and we will send you a free pair of moccasins when the store places its first order with us. Send us an email and be sure to tell us the store name, location, city and phone number as well as your contact information (phone number, email and mailing address to receive your thank you gift).

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